Most Commonly Asked Questions
Ordering & Purchase
How do I buy a watch from Noir Time Group?
Shopping with us is effortless. For watches available for immediate purchase, simply add your choice to the cart and checkout securely online. For special orders or price-on-request models, contact our team via email, phone, or text—we’ll personally assist with details and secure payment options.
Do you offer discounts or accept offers?
Our pricing is competitive, with occasional discounts for bank wire payments to avoid credit card fees. Select models may entertain offers—use the “Inquire” feature or contact us directly for pricing flexibility.
Shipping & Delivery
How secure are my transactions?
Transactions are protected by industry-leading 256-bit SSL encryption ensuring your personal data and payments are fully secure.
How quickly do you ship?
Orders over $500 ship free via FedEx Ground or 2-Day service. Expedited Priority Overnight options are also available upon request.
Do you have a physical store?
Yes, we operate both online and from our showroom in New York’s Diamond District, available by private appointment for personalized consultations.
Returns & Warranty
What is your return policy?
We offer a 7-day return window on all purchases, supported by a 1-year service warranty to guarantee quality and satisfaction.
How do I return a watch?
Contact us via email, phone, or text to initiate a return. Our team will guide you through the streamlined process as per our return policy terms.
Do you have a physical store?
Yes, we operate both online and from our showroom in New York’s Diamond District, available by private appointment for personalized consultations.
Authenticity & Quality
Are all watches authentic?
Every watch is guaranteed 100% authentic, verified through rigorous expert authentication, including serial number verification and provenance checks.
Do watches come with original box, papers, and serial numbers?
Whenever available, watches are sold complete with original boxes, warranty cards, and paperwork. All watches include original serial numbers to ensure traceability and authenticity.
Are pre-owned watches serviced?
Yes, all pre-owned timepieces undergo thorough inspection and servicing by certified watchmakers or brand-authorized service centers before sale.
Additional Information
How do you source your inventory?
Our network includes authorized dealers, wholesalers, trade shows, and trusted private sellers to curate a diverse and authentic luxury watch collection.
What if I have questions or need support?
Our dedicated support team is available by email, phone, or text to address any queries or provide personalized assistance throughout your purchase journey.
Get in touch
Have questions about your order, or a general enquiry?
